Service Dashboard
User
Overview
Welcome back.
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My Tickets
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Pending
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In transit
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Ready for pickup
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Delivered
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Total Active
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Repair requests
Repair requests (samsungmobile.is)
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Active Repair Queue
| Ticket ID | Reference | Device Info | Customer | Warranty | Status | Assignee |
|---|
Page Name
Module Under Construction
This feature is scheduled to be completed later.
Stats & Reports
Late-TAT Pending — Samsung Warranty
| Ticket | Customer | Model | SO Created | Days |
|---|
Created vs Delivered — last 30 days
Technician Leaderboard — completed tickets
| Technician | Today | Week | Month | Year |
|---|
Warranty
CI vs PS
Customers
Pending Tickets
| Ticket | Customer | Model | Reason | Days pending |
|---|
Payment Tracker
● fully paid ● not fully paid ● not paid > 60 days · Samsung warranty income converted to ISK at today's EUR rate.
| Ticket | Customer | Model | Wty | Claim status | Samsung (ISK) | OOW (ISK) | Income | Part cost | Profit | Booked | Days | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Pick a start date and click Generate. | ||||||||||||
Samsung Orders
Parts Forecast
Based on 6-month order history
| Item No | Description | Proposal Qty | Monthly Avg | BC Stock | Samsung Stock | In Transit | |
|---|---|---|---|---|---|---|---|
| Click Samsung Orders to load forecast... | |||||||
Samsung Part Billing → Purchase Orders
Fetch Samsung's part invoices, verify each part against the catalogue, then book BC purchase orders (002 = TVR, 004 = FT).
Pick a date range and click Fetch billing.
Receive Parts (TVR)
Receive each Samsung shipment (box) into BC 002 stock as it arrives, then Complete & invoice the billing once every box is in. FT (004) is auto-booked at PO creation.
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Part Lookup
Enter a part number, or scan the Samsung part QR (DO + item number — same label as receiving).
Shipments
Postage
PS tickets shipped by Íslandspóstur · Repair Finished · grouped by location and tracking number
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Ready for Delivery
Milk Run customers · Repair Finished · posted tickets are on the Postage tab
| Ticket ID | Reference | Customer | Location | Model | IMEI | |
|---|---|---|---|---|---|---|
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Incoming Items
Status: Registered
| Ticket ID | Reference | Customer | Location | Model | IMEI | |
|---|---|---|---|---|---|---|
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Senda með Póstinum
Sendingar staða
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Milk Run
Pickups
Tickets awaiting pickup from partner stores
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Deliveries
Repaired tickets ready to hand over to a store
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Milk Run History
Signed pickups & deliveries by customer and location
Pick a customer to see milk run history.
Milk run
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Confirm pickup
Direct Sales
| Image | Item Details | Stock Loc * | Stock / Shelf | Price (kr.) | Qty | Total |
|---|
Settings
System Users
| User | Role | BP Number | Actions |
|---|
Active Goliat Customers
| No | Name | Type | Template | Actions |
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Couriers
| Name | Type | Status | Actions |
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Add Courier
Integration Partners
Partner systems (Elko, Nova, Sýn, Síminn…) that create tickets and receive status webhooks via the
/api/partner/v1 API. Each partner is scoped to one customer. See docs/partner-api.md for the contract.
| Name | Customer | API Key | Webhook | Status | Actions |
|---|
Test Console
Self-test the full loop without a real partner endpoint. Point a test partner's webhook URL at the built-in sink, send a test ticket with its API key, then watch events arrive below as the ticket changes status.
Add Partner
Archived Tickets
Tickets that an admin has archived. They're hidden from the dashboard, Milk Run, Shipments, the public status page, and the partner API. Restoring puts them back in active views with their previous status.
| Ticket | Reference | Customer · Location | Model · IMEI | Status | Archived | Reason · By | Actions |
|---|
External-API Logs
Every Samsung iGSPN/OFS round-trip writes the request and response XML to
/home/david/goliat-service-manager/logs/ with a short correlation id.
When an operator hits an error popup it shows (ref: xxxxxxxx) — paste that ref here
to see the exact request we sent and Samsung's reply. Files are kept for 48 hours.
Loaner Phones
| Item # | Name | IMEI | Model | Description | Status | Actions |
|---|
Inventory & Catalogue Sync
BC Product Catalogue
The BC product catalogue (ws_products) auto-syncs from Business Central once a day at 03:00.
Use this button if a new part was just added in BC and you need it available in the system immediately.
Samsung Model BOM
BOMs (the parts list per model) are fetched from Samsung's API the first time a technician
opens the parts modal for a model. Once fetched, the system never re-fetches for that model
on its own. Use this if Samsung added a new part to a model after we already cached its BOM,
or if a brand-new part appears in ws_products but doesn't show on the Parts tab.
Create parts from BOM
Paste one or more Samsung model codes (one per line or comma-separated) — e.g. all the Fold8 variants. We fetch each BOM, list the main spare parts with a computed price and category, and mark which are already in BC. Tick the ones to create and press Create.
| Part no. | Description | Category | Unit price | Cost (EUR) | Status |
|---|
Messaging Templates
Select a template type above to configure messaging.
Available Tags
Ticket:
ARCHIVEDProduct Info
Edit InfoQC / SAW Status
No active SAW found.
SO Info
Status:
SO Number:
wtyException:
WtyClaim:
Repeat Claim:
Cond. Code:
Defect Code:
Symptom Code:
Repair Code:
Labor Type:
Engineer:
Repair Desc:
Parts/Acc
Edit PartsBilling Info
Invoice Number:
Invoice Amount: kr.
Samsung Inv nr:
Sales order nr:
Póstur tracking:
Upload Attachment
Attached Files
Repair Status
Ticket
Reference:
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